Job Description

As a Receptionist, you will be the face of the hotel, delivering exceptional guest experiences from check-in to check-out — and everything in between.

Key Responsibilities:

• Welcome and assist guests with professionalism, warmth, and efficiency.
• Handle check-in, check-out, and reservation processes seamlessly.
• Provide information on hotel services, amenities, and local attractions.
• Resolve guest inquiries and complaints with patience, empathy, and professionalism.
• Ensure smooth running of the Front Office Department in line with hotel standards.
• Work proactively with colleagues to ensure guest satisfaction at all times.
• Maintain accurate records and handle cash/credit transactions securely.
• Uphold grooming standards and promote the hotel’s culture of service excellence.

Salary & Benefits

• Competitive Salary: AED 1,900
• Average Service Charge: AED 700
• Accommodation provided at Al Khail Gate

Required Qualifications

• Flexibility and a positive Yes I Can! attitude.
• Strong verbal communication skills.
• Ability to work effectively as part of a team.
• Attention to detail and problem-solving mindset.
• A passion for creating extraordinary guest service.
• Previous hospitality/front desk experience beneficial but not essential.
• Chinese-speaking candidates are a plus.

Key Skills

• Front desk operations
• Guest relations & hospitality service
• Reservation handling
• Problem-solving & conflict resolution
• Multilingual communication (Chinese preferred)
• Cash and credit transaction management
• Professional grooming & presentation
• Teamwork & collaboration

✅ Be a part of Radisson Hotel Group and deliver the Yes I Can! spirit — creating memorable moments for every guest.