📌 Job Description

ME Dubai by Meliá, located in the iconic Opus by Omniyat and designed by Dame Zaha Hadid, is looking for a Receptionist to join its Front Desk team. The role supports the Front Office Supervisor in ensuring efficient, guest-focused operations while upholding Meliá’s service excellence standards.

Key Responsibilities:

• Deliver exceptional service during guest check-in and check-out.
• Accurately handle billing, payment processing, and guest records.
• Maintain updated knowledge of hotel facilities, services, and policies.
• Coordinate effectively with other departments to ensure smooth operations.
• Handle guest feedback proactively and resolve issues efficiently.
• Promote service excellence, brand values, and guest satisfaction.
• Support team members and foster strong internal and external relationships.
• Ensure compliance with safety, security, and quality standards.
• Work rotational night shifts to ensure 24/7 Front Desk coverage.

🎯 Skills & Qualifications

• Previous Front Office / Guest Service experience in luxury hotels preferred.
• Strong communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Computer literacy and familiarity with hotel PMS systems.
• Strong organizational and problem-solving abilities.
• Proactive, detail-oriented, and guest-focused personality.
• Ability to handle high-pressure situations with professionalism.

🌟 Benefits

• My MeliáRewards: Access to exclusive loyalty program benefits.
• My MeliáBenefits: Discounts on lifestyle products & services, supporting a healthy lifestyle.
• Opportunities for career growth within Meliá Hotels International worldwide.
• Inclusive and diverse work environment with equal opportunity policies.
• Be part of a global brand committed to sustainability and social responsibility.

🏨 Employer

Hotel: ME Dubai by Meliá – The only hotel in the world designed inside and out by Dame Zaha Hadid, located in the Burj Khalifa district.

📧 How to Apply

Apply directly through the Meliá Careers portal or submit your application online quoting Req ID: 36094.