Job Description

The Doorman is the first and last impression of Fairmont The Palm, responsible for providing a gracious, professional welcome and ensuring the smooth, safe flow of guest arrivals and departures at the hotel entrance. This role requires exceptional courtesy, efficiency, and full knowledge of resort activities.

Key Responsibilities:

Welcome guests and assist them in/out of vehicles by opening doors in a gracious and courteous manner.
Extend particular assistance to children, the elderly, and disabled guests.
Direct the flow of traffic at hotel driveways, ensuring maximum safety, and coordinating with security for safety procedure implementation.
Inform guests of vehicle parking procedures and direct Valet Parkers accordingly; assist Valet Parkers in issuing valet tickets.
Handle guests’ luggage promptly and professionally, using safe techniques for both loading/unloading vehicles and transporting items to the lobby (this includes deputizing for Bellmen when necessary).
Confirm the correct number of luggage pieces with the guest before allowing the vehicle to move.
Be knowledgeable about hotel facilities, updated on promotions, and happenings in the hotel/city to provide accurate information.
Attend daily event sheet reviews with the Bell Captain and be familiar with regular guests.
Respond to all queries positively and report “Lost & Found” items.

Qualifications and Skills

Passion for Guest Service and a strong commitment to delivering exceptional guest experiences.
Excellent presentation and communication skills.
Highly responsible, reliable, and results-oriented.
Strong interpersonal and problem-solving abilities.
Ability to work well under pressure and be highly flexible with tasks.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to work cohesively with fellow colleagues as part of a team.
Physically capable of grasping, lifting, carrying, and/or loading luggage and packages.