Guest Service Agent

Palma Beach Resort and Spa is hiring a Guest Service Agent (GSA) to work in the Front Office, managing check-in/check-out and being the primary point of contact for guest needs throughout their stay.

Responsibilities:

• Perform efficient guest check-in and check-out procedures using the Property Management System (PMS).
• Handle room key assignments, process payments, and manage guest registration accurately.
• Respond to guest inquiries, requests, and resolve minor issues promptly and professionally.
• Liaise with other departments (Housekeeping, F&B) to fulfill guest needs.

Requirements:

• Previous experience as a Guest Service Agent or Hotel Receptionist is preferred.
• Strong customer service and problem-solving skills.
• Proficiency in hotel PMS software.

Required Skills

• Front Office Operations
• Guest Check-in/out
• Hotel PMS Proficiency
• Customer Service