Reservation Agent

Roberto's is seeking a professional Reservations Agent to manage all booking inquiries and reservations. The agent ensures the optimal allocation of tables and maintains meticulous communication with guests, contributing to the initial stage of the luxury dining experience.

Responsibilities:

• Manage all incoming reservation requests via phone, email, and online platforms.
• Accurately update the reservation system, maximizing seating capacity and handling special requests.
• Communicate booking confirmations, cancellations, and restaurant policies professionally to guests.
• Liaise with the Head Waiter/Waitress and F&B management regarding daily booking requirements and guest flow.

Requirements:

• Minimum 2+ years of experience in luxury or fine dining is mandatory.
• Expertise in relevant reservation software and service procedures.
• Strong verbal and written communication skills.
• Service intuition to anticipate guest needs.
• Multilingual: English essential; Italian, French, Arabic, or Chinese desirable.

Required Skills

• Reservations Management
• Luxury Customer Service
• Restaurant Software Proficiency
• Communication Skills