Job Description

The Tower Plaza Hotel is hiring a professional Reservation Officer responsible for handling all individual and group room reservations, ensuring accuracy in booking and maximizing revenue through efficient inventory management.

Responsibilities:

  • Process all incoming reservation requests via phone, email, and online channels promptly and accurately.
  • Input reservation details correctly into the Property Management System (PMS).
  • Ensure effective communication with guests regarding booking details, policies, and special requests.
  • Monitor availability and communicate with the Front Office and Sales teams regarding occupancy forecasts.

Requirements:

  • Previous experience (1-3 years) as a Reservation Officer or Agent in a hotel is mandatory.
  • Proficiency in hotel Property Management Systems (PMS).
  • Strong attention to detail and accuracy in data entry.
  • Excellent communication and customer service skills.

Required Skills

  • Hotel Reservations
  • Property Management System (PMS)
  • Data Entry Accuracy
  • Inventory Tracking
  • Customer Communication


Job Details

Job Type: Full-time
Experience:
Education: Diploma
Gender Preference: Any
Job Expiry: Nov 30, -0001 (Expired)
Posted By: Admin

Benefits & Perks

✓ ["Health Insurance"
✓ "Annual Air Ticket"
✓ "Visa Sponsorship"
✓ "Paid Time Off"
✓ "Performance Bonus"]

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