CRM Manager

Join one of the fastest-growing premium furniture brands in the UAE. Sobha Furniture is seeking a highly experienced and strategic CRM Manager to drive customer relationship strategies, enhance customer loyalty, and maximize the value of our customer data.

Key Requirements & Qualifications

This role requires significant experience in Customer Relationship Management and relevant education:

• Experience: Minimum 8 to 12 years of professional experience in CRM strategy, management, and execution. Experience managing CRM systems and initiatives, preferably within premium retail, luxury goods, or a related sector, is highly beneficial.
• Education: Must possess a Bachelor's Degree or Any relevant Post-Graduate degree (PG) in Marketing, Business Administration, Data Analytics, or a related discipline.

Job Description & Responsibilities (Implied)

The CRM Manager will be the expert responsible for the strategy, execution, and optimization of all CRM initiatives. Key responsibilities typically include:

• Strategy Development: Designing and implementing a comprehensive, end-to-end CRM strategy focused on customer acquisition, retention, and lifetime value.
• System Management: Overseeing the functionality, maintenance, and integration of the CRM platform (e.g., Salesforce, HubSpot, or similar), ensuring data quality and integrity.
• Campaign Execution: Planning and executing targeted multi-channel campaigns (email, SMS, app notifications) based on customer segmentation and behavior.
• Analysis & Reporting: Analyzing customer data to identify trends, measure campaign effectiveness, and provide actionable insights to improve marketing and sales performance.
• Customer Journey: Mapping and optimizing the customer journey to ensure a seamless and personalized experience across all touchpoints.

How to Apply

If you are a seasoned CRM expert ready to drive customer loyalty and business growth for a premium furniture brand in Dubai, we encourage you to submit your application.