Customer Service Executive

LIFE Medical Centre is seeking a skilled and professional Customer Service Executive to be the front-line representative for the clinic. The executive will ensure patient satisfaction by managing appointments, handling queries, and providing outstanding service in a healthcare environment.

Key Responsibilities:

• Manage patient appointments efficiently, including scheduling, confirmation, and follow-up.
• Handle all patient queries, phone calls, and communication effectively and courteously.
• Maintain accurate patient records and ensure confidentiality.
• Provide information regarding clinic services, procedures, and relevant documentation.
• Ensure the reception and waiting areas are managed professionally.

Requirements:

• Customer service experience is mandatory, with experience in the healthcare sector preferred.
• Strong communication skills (spoken and written) are essential for interacting with diverse patients and staff.
• Proficiency in MS Office or medical software for scheduling and record-keeping.
• Ability to manage patient appointments and queries effectively and efficiently.

Required Skills

• Customer Service
• Appointment Management
• Healthcare Administration (Preferred)
• Communication Skills
• MS Office Proficiency
• Patient Query Resolution