Guest Service Agent

Western Hotel Medinat Zayed is hiring a Guest Service Agent (GSA) to manage all Front Office operations. The role requires professionals who can handle check-in, check-out, and guest inquiries effectively, serving both Arabic and non-Arabic speaking clientele.

Responsibilities:

• Perform efficient guest check-in and check-out procedures using the hotel's Property Management System (PMS).
• Handle guest registration, process payments, and manage room allocations accurately.
• Respond to guest inquiries, requests, and resolve minor service issues promptly and professionally.
• Liaise with various departments to ensure seamless service delivery.

Requirements:

• Candidates must be in the UAE only can apply.
• Experience as a Guest Service Agent or Hotel Receptionist is preferred.
• Proficiency in hotel PMS software.
• Strong communication skills in both Arabic and English are highly valued.

Required Skills

• Front Office Operations
• Guest Check-in/out
• Hotel PMS Proficiency
• Bilingual Communication (Arabic/English)