Telephone Operator

The Tower Plaza Hotel is seeking a highly professional Telephone Operator to manage the hotel's central switchboard and handle all internal and external communication efficiently. This role is key to providing prompt service to guests.

Responsibilities:

• Manage all incoming, outgoing, and internal calls using the hotel switchboard system.
• Direct calls accurately and promptly to the correct departments or guest rooms.
• Handle wake-up call requests, guest messages, and emergency calls according to hotel protocol.
• Maintain a polite, professional, and clear communication style at all times.

Requirements:

• Previous experience as a Telephone Operator, preferably in a hotel Front Office.
• Clear and professional verbal communication skills in English are mandatory.
• Ability to handle multiple lines and remain calm during high-volume periods or emergencies.

Required Skills

• Switchboard Operation
• Verbal Communication
• Guest Call Handling
• Emergency Protocol Adherence
• Customer Service