Job Description

The Bellman is the crucial first and last point of contact for our guests, responsible for providing a gracious welcome and departure while ensuring the smooth and secure handling of luggage and vehicles. This role requires exceptional courtesy, efficiency, and knowledge of the resort and city.

Key Responsibilities:

Welcome guests and assist them in/out of vehicles by opening doors in a gracious and courteous manner, extending particular assistance to children, the elderly, and disabled guests.
Handle guests’ luggage promptly and professionally, using safe handling techniques for loading/unloading from vehicles and transporting items to the lobby or rooms.
Ensure all luggage is correct by confirming the number of loaded/unloaded pieces with the guest before the vehicle departs.
Inform guests of vehicle parking procedures and direct Valet Parkers as necessary, assisting them in issuing valet tickets.
Direct the flow of traffic at hotel driveways, ensuring maximum safety and coordinating with security for strict implementation of safety procedures.
Be knowledgeable about hotel facilities, promotions, activities, and happenings in the hotel/city to provide accurate information to guests.
Attend review of the daily event sheet with the Bell Captain and be familiar with regular guests.
Respond to queries positively and report “Lost & Found” items.

Qualifications and Skills

Passion for Guest Service and a strong Customer-Focused Mindset.
Excellent presentation and communication skills.
Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work cohesively with fellow colleagues as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Physically capable of grasping, lifting, carrying, and/or loading luggage and packages.