Housekeeping Clerk

The Housekeeping Clerk plays a crucial administrative and coordination role within the Housekeeping department. You are the central hub for communications and reporting, ensuring seamless operations between Housekeeping, Front Office, and Engineering to guarantee swift service and guest satisfaction.

Key Responsibilities:

• Manage room status reports, assignments, and updates, meticulously tracking VIP rooms and special requests.
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• Coordinate closely with Front Office and Floor Supervisors regarding arrivals, departures, and current room status.
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• Handle telephone inquiries, log messages, and respond promptly and politely to requests channeled through Royal Service.
• Maintain accurate records, including departmental logbooks, lost and found items, and filing systems.
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• Monitor and control key distribution and pager assignments.
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• Liaise with the Engineering department regarding maintenance issues and out-of-order rooms.
• Inform security of any emergencies brought to the Housekeeping department's attention.
• Report for duty punctually, adhering to the hotel's uniform and grooming standards.
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• Foster good working relationships with colleagues and other departments.

Qualifications and Skills

• Excellent communication skills, both written and verbal, in English.
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• Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Internet usage.
• Strong organizational skills with the ability to handle multiple tasks simultaneously and prioritize responsibilities effectively.
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• Ability to resolve situations involving guest challenges calmly and efficiently.
• Dedication to maintaining high standards of personal hygiene and adherence to all fire and safety rules.

Ready to be the organizational backbone of the Housekeeping team at Fairmont Bab Al Bahr? Apply or Shortlist this position today!