Waiter/Waitress

You are the primary storyteller and service provider for Knot Bakehouse. Your role is to guide guests through our menu, providing a sophisticated and warm dining experience that encourages repeat visits.

Key Responsibilities:

• Expert Menu Knowledge: Maintain an in-depth understanding of all bakery items, main courses, and ingredients to provide expert recommendations and answer dietary questions.
• Guest Journey Management: Manage the entire guest experience from greeting and seating to order taking, service, and final payment.
• Sales Excellence: Proactively suggest appetizers, beverages, and desserts to enhance the guest meal and increase the average order value.
• POS Proficiency: Accurately enter orders into the POS system and handle cash/card payments with precision and honesty.
• Service Standards: Adhere to "Knot Bakehouse" service protocols, including specific greeting styles, pouring techniques, and table settings.
• Feedback Collection: Proactively check on guests during their meal to ensure satisfaction and professionally handle any issues that arise.

Requirements & Skills:

• Professional, well-groomed appearance and a warm, inviting personality.
• Previous experience in a high-end cafe or casual-premium restaurant.
• Excellent verbal English; ability to explain complex flavors and ingredients.
• Required Skills: Upselling, Table Management, POS Operation, Conflict Resolution, Menu Storytelling.