Bellman

The Bellman is the crucial first and last point of contact for our guests, responsible for providing a gracious welcome and departure while ensuring the smooth and secure handling of luggage and vehicles. This role requires exceptional courtesy, efficiency, and knowledge of the resort and city.

Key Responsibilities:

• Welcome guests and assist them in/out of vehicles by opening doors in a gracious and courteous manner, extending particular assistance to children, the elderly, and disabled guests.
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• Handle guests’ luggage promptly and professionally, using safe handling techniques for loading/unloading from vehicles and transporting items to the lobby or rooms.
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• Ensure all luggage is correct by confirming the number of loaded/unloaded pieces with the guest before the vehicle departs.
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• Inform guests of vehicle parking procedures and direct Valet Parkers as necessary, assisting them in issuing valet tickets.
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• Direct the flow of traffic at hotel driveways, ensuring maximum safety and coordinating with security for strict implementation of safety procedures.
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• Be knowledgeable about hotel facilities, promotions, activities, and happenings in the hotel/city to provide accurate information to guests.
• Attend review of the daily event sheet with the Bell Captain and be familiar with regular guests.
• Respond to queries positively and report “Lost & Found” items.

Qualifications and Skills

• Passion for Guest Service and a strong Customer-Focused Mindset.
• Excellent presentation and communication skills.
• Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively with fellow colleagues as part of a team.
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• Ability to focus attention on guest needs, remaining calm and courteous at all times.
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• Physically capable of grasping, lifting, carrying, and/or loading luggage and packages.

Ready to be the welcoming face of luxury at Fairmont The Palm? Apply or Shortlist this position today!