Customer Service Executive

The Customer Service Executive is the primary point of contact for clients, responsible for addressing inquiries, resolving issues, and ensuring a positive overall customer experience. This role requires patience, professionalism, and a comprehensive understanding of the company's services and property portfolio to handle all client communication effectively, both pre- and post-sale.

• Responsibilities:
• Manage inbound and outbound customer communication via phone, email, and in-person meetings.
• Resolve customer complaints and service issues efficiently and professionally, escalating complex cases when necessary.
• Maintain accurate records of all customer interactions and transactions in the CRM system.
• Provide information and clarification regarding property details, payment schedules, and handover processes.
• Ensure all customer queries are handled in a timely and satisfactory manner.
• Requirements:
• Proven experience as a Customer Service Executive, preferably in real estate, banking, or a high-value service industry.
• Exceptional verbal and written communication skills and high emotional intelligence.
• Proficiency in using CRM software for tracking customer interactions.