The Guest Experience Supervisor will lead the front office team in delivering personalized, bespoke service that defines the LXR luxury brand. This supervisory role ensures flawless guest check-in/out processes, manages guest feedback, and proactively anticipates needs to create memorable stays. Strong leadership and exceptional communication are critical.
- Responsibilities:
- Supervise the Front Office team, ensuring adherence to luxury service standards and smooth operational procedures.
- Handle elevated guest inquiries, complaints, and service recovery, ensuring all issues are resolved to the guest's satisfaction.
- Manage room allocations, check-in/out processes, and billing accuracy.
- Train and mentor team members on guest relationship management and service excellence.
- Coordinate closely with Concierge and Housekeeping to ensure seamless guest service.
- Requirements:
- Proven supervisory experience in a Front Office or Guest Relations role within a luxury hotel setting.
- Expertise in Property Management Systems (PMS).
- Exceptional interpersonal and conflict resolution skills.