Guest Experience Supervisor

The Guest Experience Supervisor will lead the front office team in delivering personalized, bespoke service that defines the LXR luxury brand. This supervisory role ensures flawless guest check-in/out processes, manages guest feedback, and proactively anticipates needs to create memorable stays. Strong leadership and exceptional communication are critical.

• Responsibilities:
• Supervise the Front Office team, ensuring adherence to luxury service standards and smooth operational procedures.
• Handle elevated guest inquiries, complaints, and service recovery, ensuring all issues are resolved to the guest's satisfaction.
• Manage room allocations, check-in/out processes, and billing accuracy.
• Train and mentor team members on guest relationship management and service excellence.
• Coordinate closely with Concierge and Housekeeping to ensure seamless guest service.
• Requirements:
• Proven supervisory experience in a Front Office or Guest Relations role within a luxury hotel setting.
• Expertise in Property Management Systems (PMS).
• Exceptional interpersonal and conflict resolution skills.