Customer Service Executive

Job Responsibilities

• Provide high-quality customer support for logistics and freight forwarding clients.
• Manage procurement-related customer inquiries and provide accurate shipping quotes.
• Handle end-to-end client communication regarding shipment status and documentation.
• Utilize MS Excel for detailed reporting and tracking of customer service metrics.
• Collaborate with the operations team to resolve client issues and improve service delivery.

Requirements

• Bachelor’s degree in Management, Aviation, or Logistics.
• Minimum 3+ years of experience in Customer Service and Procurement.
• Preferred experience within the Freight Forwarding industry.
• Must be well-versed with Microsoft Excel.
• Excellent English communication skills (both written and spoken) are mandatory.

Skills

• Logistics Customer Support
• MS Excel Reporting
• Procurement Knowledge
• Client Relationship Management