Front Desk Agent

Mercure Hotel Dubai Barsha Heights is hiring a Front Desk Agent to manage guest check-in, check-out, and reservations, ensuring a welcoming experience and efficient service at the Front Office.

Responsibilities:

• Perform efficient guest check-in and check-out procedures.
• Handle guest payments, process registration, and manage room key assignments.
• Respond to guest inquiries and address service issues professionally.
• Utilize the hotel Property Management System (PMS) for all Front Office transactions.

Requirements:

• Previous experience as a Front Desk Agent or Receptionist in a hotel environment is required.
• Strong guest service and communication skills.
• Proficiency in hotel Property Management Systems (PMS).

Required Skills

• Front Desk Operations
• Guest Check-in/out
• PMS System Proficiency
• Customer Service