Front Office Supervisor

Job Responsibilities

• Oversee daily front desk operations, including guest check-in/check-out and billing processes.
• Supervise the reception team to ensure high standards of customer service and professional conduct.
• Handle complex guest inquiries, complaints, and special requests promptly and effectively.
• Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
• Assist in staff scheduling and training of new front office employees.
• Monitor guest feedback and implement service improvements to maintain hotel reputation.

Requirements and Skills

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Hotel Management Systems (PMS).
• Excellent command of English; knowledge of Arabic is a significant advantage.