Receptionist

MENA Hotels is hiring a customer-focused Receptionist to be the face of the hotel in the Front Office. This role is responsible for providing friendly, efficient check-in/check-out services and assisting guests with queries and requests throughout their stay.

Responsibilities:

• Welcome guests upon arrival and handle check-in procedures efficiently and courteously.
• Process guest payments, manage key card distribution, and handle registration documentation.
• Handle guest inquiries, resolve minor issues, and provide information about the hotel and local area.
• Manage check-out procedures and ensure accurate billing.

Requirements:

• Hotel experience is mandatory.
• Previous experience (1+ year) as a Hotel Receptionist or in a similar Front Office role is preferred.
• Excellent grooming, professional demeanor, and strong customer service skills.
• Proficiency in hotel Property Management Systems (PMS).
• All candidates must be available in the UAE for a direct interview.

Required Skills

• Front Office Operations
• Check-in/Check-out Procedures
• Property Management System (PMS)
• Guest Relations
• Cash Handling