Reservations Agent

We are seeking a bilingual Reservations Agent who is fluent in Arabic to join our pre-opening Commercial & Reservations team. The agent will be responsible for managing room reservations, handling guest inquiries in both English and Arabic, maximizing occupancy, and ensuring an accurate record of all booking details, contributing to the hotel's luxury service standard.

• Responsibilities:
• Handle incoming reservations requests via phone, email, and online systems in both English and Arabic.
• Maximize room revenue and occupancy through effective upselling and rate management.
• Maintain accurate and detailed records of all guest bookings and communications in the PMS/CRS systems.
• Resolve reservation issues efficiently and courteously.
• Liaise with the Sales and Front Office teams regarding occupancy and special guest requirements.
• Requirements:
• Fluency in Arabic and excellent English communication skills are required.
• Previous experience as a Reservations Agent in a luxury hotel is highly desirable.
• Proficiency in Property Management Systems (PMS) and Central Reservation Systems (CRS).