Reservations Agent

Responsibilities:

• Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner.
• Coordinating and multi-tasking job duties in a fast-paced environment.
• Maximise room rates according to company standards.
• Coordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services.
• Responding quickly to calls and general enquiries to ensure guests are not kept waiting.
• Providing each Maison Privee guest a personal booking experience.
• Ensure close alignment with Revenue Management to optimise revenues and occupancies.
• Actively deliver to targets.
• Ensure that all reservations are captured into the system according to standard operating procedures.
• Prioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operations.
• Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered.
• Collaborating effectively with the Marketing Team to upsell any specific property.
• Working on other tasks or ad-hoc projects/activities as required.