Team Leader

The Retail Team Leader will oversee a group of Guest Associates, driving daily sales performance while maintaining the highest standards of customer service and operational efficiency at our theme park locations.

Key Responsibilities:

• Team Supervision: Lead, motivate, and mentor a team of associates, ensuring they are prepared for their shifts and understand daily targets.
• Performance Tracking: Monitor daily sales KPIs and provide real-time coaching to staff to improve conversion rates and average transaction value.
• Inventory Management: Oversee stock levels of retail merchandise and photography supplies, ensuring timely replenishment and accurate reporting.
• Operational Excellence: Ensure the retail environment is clean, organized, and visually appealing according to brand standards.
• Escalation Handling: Resolve guest complaints or technical issues on the floor with professionalism and a solution-oriented approach.
• Shift Reporting: Prepare end-of-day reports detailing sales figures, staff performance, and any operational challenges.

Requirements & Skills:

• Previous leadership experience in a high-volume retail or hospitality setting.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills in English.
• Required Skills: People Leadership, Sales Coaching, Inventory Control, KPI Management, Conflict Resolution.