Telephone Operator

The Majestic Team is seeking a professional and courteous Telephone Operator to manage all incoming, outgoing, and internal calls. This role is key to first impressions and efficient communication throughout the hotel.

Responsibilities:

• Manage the hotel switchboard, directing calls efficiently and accurately to guests and various departments.
• Handle guest requests and wake-up calls promptly and professionally.
• Provide accurate information about hotel services, facilities, and local attractions.
• Handle emergency calls according to hotel protocols.
• Maintain professionalism and a positive attitude at all times.

Requirements:

• Previous experience (1+ year) as a Telephone Operator or in a similar guest-facing role, preferably in a hotel.
• Excellent verbal communication skills in English are mandatory.
• A clear, professional, and friendly phone voice.
• Ability to remain calm and efficient under pressure (especially during emergencies).

Required Skills

• Switchboard Operation
• Customer Service
• Verbal Communication
• Guest Request Handling
• Emergency Protocol Adherence