Restaurant Supervisor

Nezha Restaurant & Café is seeking a confident, energetic, and service-driven Restaurant Supervisor to lead front-of-house operations and ensure exceptional dining experiences for our guests. This role is ideal for a motivated hospitality professional who can manage daily operations, support service staff, and maintain the highest standards of customer satisfaction in a fast-paced restaurant environment.

As a Restaurant Supervisor, you will play a key leadership role by supervising staff, coordinating with kitchen and management teams, and ensuring smooth service flow during all shifts. You will be responsible for maintaining service quality, handling guest feedback professionally, and ensuring that operational procedures are followed at all times.

Key Responsibilities:

• Oversee and supervise daily front-of-house operations to ensure smooth and efficient service
• Lead, motivate, and support service staff to deliver high-quality customer experiences
• Ensure all staff comply with restaurant service standards, hygiene, and operational procedures
• Coordinate closely with kitchen staff and management to ensure timely and accurate service
• Handle guest inquiries, feedback, and complaints professionally, ensuring prompt resolution
• Monitor staff performance and assist in on-the-job training when required
• Manage opening and closing procedures, including shift reports and handovers
• Ensure cleanliness, presentation, and overall restaurant ambiance meet brand standards
• Support management in maintaining operational efficiency and customer satisfaction

Requirements & Skills:

• Previous experience in a supervisory role within a restaurant or café environment is preferred
• Strong leadership, team-handling, and communication skills
• Excellent customer service and problem-solving abilities
• Positive attitude with the ability to work under pressure
• Flexible to work rotating shifts, weekends, and public holidays
• Well-organized, responsible, and detail-oriented

This is an excellent opportunity to grow your career with a dynamic restaurant brand in Dubai and be part of a professional hospitality team committed to excellence.